Open Thinkering

Menu

Tag: email

Email is the original robust, decentralised technology

I don’t know about you, but this pandemic has led to my inbox being full of messages from companies telling me about the steps they’re taking to ensure business continuity. It’s like the GDPR never happened. 🙄

However, let’s just examine how these companies are conveying this mission-critical information? Is it some sexy new platform? Have they taken out adverts? Nope, they’re using email.


Email is the original robust, decentralised technology. It’s built on open standards. It’s free. You can do almost anything with it,. This is why, despite Silicon Valley trying to come up with alternatives, email refuses to ‘die’. It’s just too useful.

People used to complain about email and the flood of messages in their inbox. But that’s nothing compared to the hundreds (or even thousands!) of messages you can be bombarded with if your organisation uses a workplace chat app. You don’t solve a problem just by throwing new shiny tech at it.


I remember Malcolm Gladwell mentioning years ago in The New Yorker that if paper had been invented recently, we’d be talking about its “tangible” qualities and how “spatially flexible” it is. Same goes with email: we forget how awesome it is because it’s seen as boring and everyday.

But let’s just go through some of the things you can achieve with email:

  1. Private messages
  2. Group messages
  3. Attachments
  4. Encryption
  5. Filter messages
  6. Forward important information
  7. Asynchronous
  8. Lightweight and fast
  9. Search
  10. Read receipts

A few days ago, I posted about how to share educational resources using bittorrent. I reckon if you used that, email, and a decentralised video conferencing technology based on WebRTC (like Jitsi), you could achieve almost anything. Especially during an emergency.

I see that the #DisasterSocialism hashtag has been trending on social networks, which is certainly something we need instead of #DisasterCapitalism. If you and your organisation is disrupted by the pandemic, just get through the initial days with whatever you’ve got. And I can guarantee you’ve already got email.


Further reading? There’s a list of decentralised applications (mostly newer tech) here.

10 top email productivity tips

This morning, Robin Dewar, a freshly-minted supporter of my Thought Shrapnel newsletter, got in touch to ask me some advice. What article(s) should he point his team towards to help them improve their use of email?

I realised that there wasn’t one blog post to rule them all, so instead I took the opportunity to go back through relevant articles I’d saved to Pocket. I removed any that were vendor-specific (e.g. Google, Microsoft) and ones that included tips as part of a wider ‘make your life more productive’ article.

The result, which I’ll continue to add to, can be found on my wiki, divided into the following  sections:

  • In praise of email
  • Time management
  • Dealing with colleagues and bosses
  • Workflow
  • Security
  • Etiquette
  • Dealing with difficult emails
  • Misc.

All told, there’s almost 50 articles in there. I’ve chosen my top 10 tips to feature in this post:

1. Turn off notifications

It is absolutely ridiculous that we allow Outlook to check email every 5 minutes, allow our phone to get push messages, or keep a Gmail tab open all the time. This is absolutely killing us in terms of productivity. In 90% of all cases we don’t need to know immediately that there is a new message. Segmenting our email checking time into 2, 4, or 8 times a day has massive benefits. We greatly reduce task-switching penalties, and removing the alerts so we’re not tempted goes a huge way. (Joshua Lyman)

2. Prepare, but don’t send emails on Sunday evening

Sunday is definitely a day for relaxing, but if you’re often overwhelmed come Monday morning, logging in briefly Sunday evening may help you alleviate some of that Monday mania. You don’t need to make calls or even answer emails—simply assess what your Monday game plan will be, and you’ll sleep a little more soundly. (Inc. via Lifehacker)

3. Be concise

Write shorter emails. What is the 1 main thing you want to communicate? Say it concisely. The shorter your emails, the shorter their response tends to be. It saves everyone time. (George Kao)

4. Tell your boss what you’re going to do, and then what you’ve done

I’m convinced 95% of cubicle workers who work over 60 hours a week constantly can cut it down to 40-45 hours by sending 2 emails a week to their boss:

Email #1: What you plan on getting done this week

Email #2: What you actually got done this week

That’s it. These 2 emails will prevent you from working 60 hours a week, while improving your relationship with your boss and getting the best work you’ve ever done. (Robbie Abed)

5. Communicate facts by email and emotion face-to-face

…if you’ve got great news that will get everyone stoked up, it will be more effective and create more positive energy if you deliver it in person. A group meeting to announce a big sales win, for example, is like an instant celebration. By contrast, an email announcing the same win seems a bit like an afterthought. Similarly, if you’ve got bad news or criticism, it will be better received, and more likely to be helpful, if it’s delivered in person. If you use email, it will seem like you don’t care or that you’re cowardly.  (Lifehacker)

6. Have multiple channels to message people

Perhaps unsurprisingly, CEOs often point to Slack for helping them cut back on superfluous email back-and-forth so they can give priority to the fewer internal emails to do trade with their teams. Some execs recommend other tools for diverting conversations away from their inboxes, from video-conferencing system Zoom to project-management platforms like Wrike and Trello. (Fast Company)

7. Be positive

Be positive & friendly. Emails can quickly build, or erode, relationships. I always try to come across as encouraging and kind, and start or end my emails with something appreciative about the recipient or the situation. For example, “I appreciate your thoughtful message here.” or “Hoping the rest of your week goes well!” Think of the primary purpose of emails you write to be relational (improving trust and camaraderie in relationships) and secondarily transactional (asking/answering questions, proposing ideas, etc.) (George Kao)

8. Treat emails as if they’re postcards

We live in a time when hackers hack for no good reason whatsoever.  We also interact with other humans, who may accidentally stumble on an email left open or snoop because they suck at respecting privacy.  Whatever the case may be, when you write something you commit it to a nearly permanent record—at least, once you hit send.  If you don’t want other people to know your inner-most thoughts, think twice before sending them to someone.  You never know where they may end up. (Awkward Human)

9. Avoid techno-productivism

By focusing relentlessly on making specific tasks or operations easier and faster, instead of stepping back and trying to understand how to make an organization as a whole maximally effective, we’ve ended with a knowledge work culture in which people spend the vast majority of their time trying to keep up with the very inboxes, devices and channels that were conceived for the exact opposite purpose — to liberate more time for more valuable efforts. (Cal Newport)

10. Sign off with ‘thanks in advance’

Among closings seen at least 1,000 times in our study, “thanks in advance” ended up correlating with the highest response rate, which makes sense, as the email’s recipient is being thanked specifically for a response which has yet to be written. There’s a bit of posturing involved with this closing, but it turns out it works pretty well. But no matter how you express your thanks, doing so certainly appears to be your best bet in closing an email if you want a response. (Boomerang blog)

If you’re into upping your game around email-based productivity, you’re going to love my new audiobook. Thanks in advance for investing in it… 😉

Photo by Joanna Kosinska on Unsplash

HOWTO: Ditch Gmail for self-hosted webmail

Update (January 2015): Although the self-hosted approach detailed in this post worked really well for the six months I tried it, I’m now using Fastmail.


Introduction

On Friday, I decided to ditch Gmail. It had been a long time coming, to be honest.

I’m not really interested in having a debate whether or not I ‘should’ do this, or whether it’s objectively a good thing to do. I just had an epiphany when I realised that almost all of my data (e.g. search, email, analytics) was going via Google’s servers. It’s like some kind of legitimised man-in-the-middle attack.

Instead of Gmail, I’m using webmail on my own domain and (shared) server. It was a pretty straightforward process. Here’s how to do it:

  1. Set up self-hosted email inbox
  2. Forward (and archive) email
  3. Import folders and email
  4. Update email addresses around the web

1. Set up self-hosted email inbox

I’m using Reclaim Hosting, which comes with something called ‘CPanel’ installed. This makes it much easier to install and maintain apps and services.

Sign up for a web host that has CPanel. Login, and go to the ‘Mail’ section of CPanel:

cpanel-email

Click on the ‘Email Accounts’ option. Fill in the email address and password – for example, I chose [email protected]

cpanel-email-configure

You can now access your new email inbox by appending ‘webmail’ to your domain name – e.g. dougbelshaw.com/webmail. You have a choice of interfaces to access your email inbox. I chose Roundcube:

roundcube

2. Forward (and archive) email

The first thing you want to do is make sure that you continue to get the email sent to you in one place. To do that, you need to forward all of the email that comes to your Gmail account to your new self-hosted email inbox.

In Gmail, click on the gear icon and go to ‘Settings’. Once there click on ‘Forwarding and POP/IMAP’:

gmail-forwarding

Choose ‘Forward a copy of incoming mail to…’ and input the self-hosted email you set up in Step 1. You’ll have to confirm that account by clicking on a link that Google send to your new email address.

I chose to ‘archive Gmail’s copy’. It’s up to you what option you choose here.

3. Import folders and email

This is the bit that takes the longest. In fact, you can leave this running overnight and/or be doing Step 4 while this is happening.

Unless you’re declaring email bankruptcy, you’ll need to transfer your existing emails and folders from Gmail to your new self-hosted email account. Step 2 only redirects all new emails received.

First, you’ll need to use an email client like Mozilla Thunderbird (cross-platform) to download all of your Gmail folders and emails. To set it up, download Thunderbird and then launch it.

You’ll see something like this:

thunderbird-first

You’ve already got an email address, so click ‘Skip this and use my existing email’.

setup-gmail

Add your Gmail account first by entering your name, email address and password. Remember, if you’ve got two-factor authentication turned on for your Google account, you’ll need an ‘App password’ from your security page.

The default option is to connect via ‘IMAP’ which is what we want so leave it as it is and press ‘Done’. You should then see Thunderbird importing all of your folders and emails. This will take a long time.

thunderbird-gmail-folders

Note: ‘folders’ in Gmail are known as ‘labels’.

Now you need to add the self-hosted email account you set up in Step 1. To do this go to the menu and choose ‘New’ and then ‘Existing Mail Account’:

thunderbird-new-account

You’ll see the same box from when you added your GMail account. This time add your email address and password to the account you set up in Step 1.*

thunderbird-setup-self-hosted

Click ‘Done’ and you now have both your Gmail and self-hosted email account syncing with Thunderbird.

Now you need to select all of your Gmail folders/labels and drag them to your self-hosted account.

move-folders

Be careful to drag them onto the email address rather than ‘Inbox’ – otherwise the folders you drag will become sub-folders of your inbox rather than folders in their own right. Of course, you can always just drag them to ‘Archive’ if you don’t care.

Now wait. Possibly a very long time if you’re on a slow connection and/or you have lots and lots of emails and folders.

4. Update email addresses around the web

While your email and folders are transferring – and, to be honest, over the next few days/weeks – you’ll need to update your email address with the accounts you have around the web. There’s no great hurry for this, as your Gmail messages will be redirected to your new email inbox, but it’s nice to get things sorted.

You may also want to do one or more of the following:

  • send a ‘please update your addressbook!’ email to your contacts
  • use an email auto-responder on your Gmail account for a while
  • add a message about having a new address to your email signature

EDIT: Remember, if you don’t tell people about your new email address, your emails will still be going via Google’s servers (thus negating the point of the exercise…)

Conclusion

Did you manage to follow these instructions? Have you got a different/better way of doing it? I’d love to hear from you in the comments section below (or via this Hacker News thread)!


*Apart from believing in Open Source software (and working for Mozilla), one of my reasons for using Thunderbird is that it provides auto-setup for a much wider range of services than other mail apps. Also, the reason you see ‘SSL’ here is because I set up https on my domain using StartSSL. That’s outside the scope of this tutorial, but is also probably unnecessary if you’re planning to access your inbox via the webmail interface.

Banner image CC BY David Huang

css.php