TL;DR: we use Apple’s regular product launches as a sense-check to cope with the myriad of technologies in which we could invest our time and attention.
Yesterday was another Apple product launch. Since the passing of Steve Jobs they feel less and less like the Wizard of Oz showing us behind the curtain, and more like another tech company wheeling out incremental updates while their competition catches up. This time, both Microsoft and Adobe shared the stage with Tim Cook and co, for goodness’ sake.
There’s been a lot of ink spilled and pixels pushed about Apple’s ‘culture of innovation’ and it’s ‘design-led principles’. People argue that you can get better value for money with other devices. Others (including me) worry about vendor lock-in. And so many people in my Twitter timeline yesterday were tweeting during the event that the features and products Apple were launching have been available on other systems for years.
But I think this is to miss the point. If you’ve got five minutes to spare, Steve Jobs explains why this is irrelevant in his answer to a question at WWDC 1997:
(no video? click here!)
The point is that market leaders make opinionated choices. They put the user first and make decisions based around what’s useful for the user.
Conservation of attention
I’d argue that Apple’s product launches are now cultural artefacts. They’re included in regular news items along with world disasters and briefings about national politics. Rather than considering this as ‘entertainment news’ I think it’s perhaps more instructive to see Apple’s product launches as attention conservation devices.
Let me explain.
In the not-so-recent past, it was entirely possible for people to choose not to pay attention at all to consumer technology. It could just ‘not be for them’. They wouldn’t even feature on the technology adoption curve. People like this used to live out their lives without giving a second thought to things that others (including me) would happily choose to consider during every waking moment.
Nowadays, without a smartphone and a social network account, you’re quite likely to feel like a social pariah. As a result, you’re forced to pay some attention to consumer technology. But there’s so much of it! Thankfully, there’s an organisation that you can pay a lot of money to in order to provide a small, continually-updated, fully-supported product line that will ensure you have all of the technology you need in your life.
My favourite manufacturer, as I mentioned on the TIDE podcast this week, is actually Sony. The difference between Apple and Sony is that the latter doesn’t tell people what to pay attention to. They provide a multitude of options to fill almost any niche. I can imagine Apple’s designers having far fewer user personas than other organisations — if they use them at all.
If I were an academic I think I’d do some more research into this area. For instance, Apple’s never put a Blu-Ray drive into one of their machines, choosing instead to phase out physical media. As a result, they’ve done extremely well and have tied this in with developments around app stores and new/easy ways to pay for digital good. However, the mojo only lasts as long as their products are fashionable and people agree with the opinionated judgements they’re making.
Attention is a zero-sum game: we’ve only got so much of it and once it’s gone, it’s gone. By providing regular, timely, opinionated updates about the state of the field in which they’re leading, Apple not only get to make massive profits, but are the world’s de facto ‘innovation department’ — even if they didn’t invent the technologies they’re showcasing.
Image CC BY-NC-SA LoKan Sardari
Ever wondered why Mozilla’s Firefox web browser exists? It’s because about 10 years ago Microsoft had sewn-up about 90% of the market and was creating vendor lock-in through anti-competitive practices. You can read about this in the History of the Mozilla Project. Happily, Mozilla were successful and now there’s at least two high-quality alternatives to Microsoft Internet Explorer – which itself has become more aligned with web standards. It’s a win for everyone who uses the web.
The next battleground is mobile. Although Google’s Android mobile Operating System (OS) is billed as ‘open’, for example, it’s not really developed in the usual Open Source way: the source code tends to be released long after each iteration of the OS. Apple, meanwhile, maintains a notoriously closed ecosystem with a stringent procedure for inclusion in their App Store. They also control how you can get things on and off iOS devices in order to make money from the iTunes store.
Amazon, meanwhile, is a fairly new to the mobile device game. They’ve taken Android and significantly modified it – including defaulting to their own app store. They’ve slashed the price of the Kindle Fire 2 (with, cleverly, ‘special offers and sponsored screensavers’) for Black Friday* making it a loss-leader. They’re betting on making the money back through Kindle book purchases, Amazon Prime subscriptions, and Lovefilm streaming.
So even though we may have multiple vendors it’s essentially similar problem to the Internet Explorer issue ten years ago. You may get shiny new ways to consume things that the vendor is selling you, but it’s not a great situation, overall.
You want a tablet? For Christmas 2012 that means you’re going to need to choose your vendor lock-in.
Thankfully, all this is set to change in 2013. Why? Two reasons. First, Mozilla are working on Firefox OS built entirely of standards-based web technologies. Secondly, Ubuntu Linux is being developed for mobile devices like the Nexus 7 and (even more excitingly) you’ll soon be able to run an entire desktop OS from your docked smartphone.
My conclusion? Buy a tablet if you have to, but be aware that real choice is around the corner…
(this was an attempt to write my version of the NSFW (but excellent) post by Terence Eden)
*The cynical nature of this marketing ploy is bad enough when tied to American Thanksgiving. It’s even worse when standing alone in the UK context.
Image CC BY-SA tribehut
Chris Betcher on his problem with upgrading to the latest release of the Mac operating system:
It’s not that I don’t like their products. I do. I have several Macs, iPads, iPhones, and Apple TVs. Walled garden or not, they build beautiful products that – for the most part – do exactly what they claim… they just work. While I don’t always approve of their proprietary attitude to the way they build their products, I understand the design goals that such a hardware and software symbiosis achieves, and I would still ra use a Mac than any o machine.
It seems from the lengthy Ars Technica review of OSX Mountain Lion 10.8 that Apple’s betting on locking into iCloud. Big time:
The overall message from Apple is loud and clear: thou shalt save thy documents in the iCloud, and thou shalt interact with those documents primarily through the applications that created them. (Thou mayest still employ the old ways by clicking “On My Mac” ere opening or saving documents. But seriously, consider using iCloud instead.)
At the same time, the Mac App Store is starting to look a lot more like the iOS store – i.e. telling developers that unless Apple can take a cut of their profits, they’re unwelcome on users’ systems:
One of the attractions of using Apple devices is that you can get stuff done on them without having to worrying, for example, about random blue screens of death. However, it seems that those who do know their way around a computer are increasingly frustrated by Apple’s approach. Back to Chris Betcher:
I’ve been using personal computers for a long time. I’ll happily admit to being a “power user” and I ra object to Apple’s insistent belief that they need to dumb down my computer because they think I can’t cope with a file system, or that I should suddenly start scrolling in the opposite direction because it’s more “iPad like”, or that I should have fewer choices available because I need to have the software decide what’s best for me.
I’m all for making it easier to get things done with computers and o digital devices. What I’m not in favour of is simultaneously creating a walled garden for vendor lock-in. e are o ways – open standards anyone?
By the way, one of the best ways of reading that Ars Technica review is to add it to Pocket which then formats it really nicely without having to click for the next page (or be online, for that matter). 🙂