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Month: July 2024

Weeknote 29/2024

Posted on by Doug Belshaw
Progress towards 1,000km run in a year. 571.8km run.

I’m typing this on my laptop while half-sitting, half-lying on my bed. I’m surrounded by clothes, toiletries, and suitcases. Fink is playing via Plex connected to one of our many Google Home devices. Tomorrow, we head down to a hotel near Stansted before flying to the island of São Miguel in the Azores. I said I’d never fly Ryanair again, but a) they’re the only airline that fly there direct from the UK, and b) the flights were so cheap I couldn’t really refuse.

Since my last weeknote I’ve published 14 blog posts and handed in my latest assessment for my MSc in Systems Thinking in Practice. This is largely thanks to taking a social media break. I really dislike the fact that LinkedIn has become the de facto professional social network. It’s a joyless digital environment and it irks me that I have to spend any time there at all. Taking a break from it feels like it good for my mental health.

This last week has been the second of the user research and evaluation project for the Job Readiness Credential that IRC are piloting. Laura’s taking over as the point person while I’m away, and so I wanted to ensure that it was reasonably low-maintenance. That meant a lot of finessing of the stakeholder surveys and user research guide, with feedback from JFF and IRC. I do like an organised Trello board.

Although I haven’t yet had official confirmation, I saw that my sessions were featured on the ePIC programme, so I went ahead and booked flights and accommodation to go to the event in Paris in November. I figured that there would be more demand post-Olympics, and that would mean that prices would go up!

Other than that, we ran a retrospective (using the sailboat retro template, obvs) with Kerri and Gillian from the Digital Credential Consortium. We got loads done during our nine months working with them, including a communications strategy and knowledge base. Budgets permitting, we’re hoping to do some more in the new year.

I’m looking forward to walking, kayaking, canyoning, swimming, and other more active things on holiday. I can’t abide just sitting around doing nothing; it feels like a waste of my life when there’s so much to see and experience. The only limiting factor is likely to be my daughter’s knee. She went to see a physio at Sunderland’s Academy of Light, who confirmed that she’s injured her medial collateral ligament (MCL). Although she doesn’t appear to have torn anything, MCL strains and associate bone bruising can take a few weeks to heal.

Hopefully the knee brace my daughter is wearing will mean that she can participate in most of the things we do. Ironically enough, last year she was also injured on a school trip and couldn’t partake in any watersports activities when we went to Center Parcs in the Netherlands. She should be OK for the new football season, though.

Next week’s update might just be a bunch of photos as I’m not taking my laptop…

Screenshot of progress towards my yearly target of running 1,000km. For the first time I’m behind, because of a combination of the medication I was on, and buying an exercise bike.

TB871: Conceptualising myself through metaphor

Posted on by Doug Belshaw

Note: this is a post reflecting on one of the modules of my MSc in Systems Thinking in Practice. You can see all of the related posts in this category. 

A river running through a lush green forest

I’m a big fan of metaphors. I find them useful in all sorts of situation; they can be extremely generative and motivational (when they’re not dead).

Activity P4.24 (The Open University, 2020) is an interesting one:

Ask yourself ‘When I am at my best, I am like what?’, and launch out into your own choice of metaphor. […]

  • What aspects of yourself are captured in the metaphor?
  • What are the advantages and disadvantages of being your choice of metaphor? What can it do? What can’t it do?
  • What aspects of the ‘metaphorical you’ do other people see? What is helpful about that? What could be different?
  • Seeing your life from the point of view of your metaphor, are there any changes you might like to make?

A flowing river

I had a bit of a think about this, and decided that, when I am at my best, I feel like a flowing river. A river is constantly moving, never static, which aligns with my tendency to keep going from one thing to the next, preventing me from ruminating and overthinking various aspects of life.

Rivers are adaptable and resilient. They can be calm and meandering or fierce and turbulent, reflecting the different states of my thoughts and emotions. I tend to cite the famous saying by Heraclitus about not being able to step into the same river twice quite a lot, which I think helps demonstrate both the ever-changing nature of river — and my own experiences and perceptions.

There are advantages and disadvantages to this metaphor:

Advantages of the metaphor

The river’s ability to navigate around obstacles mirrors my capacity to adjust to new situations and overcome challenges. This kind of adaptability allows me to be resilient, finding new paths when necessary and continuously moving forward. The constant movement of a river signifies growth and progress, which aligns with my drive for personal development. As Taylor and other characters would say on the TV show Billions “forward momentum, always.”

Disadvantages of the metaphor

However, this continuous movement can also be a disadvantage. I can find turbulent times overwhelming, much like a river during a storm or flood. Continuous rumination, which we might liken to stagnant pools or the river’s erosion, can lead to mental fatigue. Additionally, a river that disperses widely might lose its strength, similar to how I sometimes feel when taking on too much at once.

Aspects of the metaphorical me seen by others

I think that others see my energy and enthusiasm, notice that I tend to come up with a lot of new ideas, appreciate that I can deal with ambiguity, and can handle diverse situations. My adaptability is evident to those around me, and people observe both my moments of clarity and times of deep rumination. I’d hope that my resilience (which I have to work on continuously!) helps to inspire others to embrace change and persist through challenges.

Being visible, in my work, on this blog, and elsewhere, while often positive, can have its downsides. My intensity and constant motion can sometimes overwhelm others or make me appear unpredictable.

Life from the point of view of the metaphor

Viewing my life through the lens of a flowing river, I see several changes I might like to make. I need to reduce my overall levels of stress, which from a metaphorical point of view would be the ‘rapids’ of my life. Perhaps some kind of meditation practice could help with this, although to be quite honest the idea of sitting with my thoughts for any length of time terrifies me.

Rivers tend to follow the path of least resistance which, while meaning that there is always forward momentum, isn’t very strategic. Defining clear goals might help channel my energy more effectively, ensuring my efforts lead to tangible outcomes.

One thing that I definitely do already do is to prioritise self-care to ensure my mental and physical wellbeing. Preventing the negative effects of constant change is something I’ve had to learn through experience. So, for example, while I’m always moving onto the next thing intellectually, my home environment is usually very ordered and unchanging (when we’re not moving house!) and I’m pretty fastidious about my three pillars of productivity (sleep, exercise, nutrition).

Conclusion

By embracing the metaphor of a flowing river, I can gain a deeper appreciation of my strengths and challenges. This metaphor provides a framework for understanding my forward-thinking nature and the importance of balance and direction in personal growth and my interactions with others. This has actually been a useful activity. I think I might use the river metaphor a bit more when thinking, planning, and discussing plans with others!

References

Image: Timon Studler

TB871: Navigating communication under pressure: Transactional Analysis, DISC, and the FONT framework

Posted on by Doug Belshaw

Note: this is a post reflecting on one of the modules of my MSc in Systems Thinking in Practice. You can see all of the related posts in this category. 

Effective communication can be challenging, especially under pressure. This post will explore how Transactional Analysis, the DISC model, and the FONT framework can be integrated to better understand and manage these situations. Using a notable example involving Donald Trump and a CNN reporter, we will illustrate these concepts and provide practical applications for improving communication in high-stress scenarios.

Transactional Analysis

Four diagrams of transactional interactions, illustrating complementary and crossed transactions, with labeled arrows between "Parent", "Adult", and "Child" circles.
Image taken from TB871 module materials (The Open University, 2020)

Developed by Eric Berne, Transactional Analyssis is a framework for understanding social interactions. It categorises communication into three states:

  • Parent (P): Behaviours and attitudes learned from authority figures.
  • Adult (A): Rational and objective responses to the present situation.
  • Child (C): Responses replayed from childhood experiences.

Complementary Transactions: Occur when the communication is aligned, with expected responses. For example, an Adult-to-Adult conversation where both parties engage rationally.

Crossed Transactions: Happen when the response is unexpected or inappropriate, leading to communication breakdowns. For example, an Adult communicates with another Adult, but the response comes from the Child state, causing confusion.

The DISC Model

The DISC model: a circular diagram divided into four quadrants labeled D (Dominance), I (Influencing), S (Stabilizing), and C (Cautious).

When I’ve been in management or leadership positions, I’ve been asked to do all kinds of tests to figure out my ‘style’. The DISC model is a behavioural assessment tool with high reliability (an individual will get the same result over time) but low validity (ability to predict job performance is low). It categorises individuals into four types based on their dominant traits:

  • Dominance (D): Direct, assertive, and results-oriented.
  • Influencing (I): Outgoing, enthusiastic, and persuasive.
  • Stabilizing (S): Calm, patient, and loyal.
  • Conscientiousness (C): Analytical, detail-oriented, and reserved.

I did this assessment when over in Australia with the Moodle senior management team in 2018. I came out as being in the yellow quadrant (I) usually, but in the red quadrant (D) under pressure.

FONT framework

I’ve written about the FONT framework and non-violent communication before. I’ve found it helpful to me and also, as both Laura and I did the same workshop, in our professional relationship whenever there’s conflict within WAO.

FONT stands for:

  • Feelings: Emotional responses that influence behaviour.
  • Observations: Objective facts observed in the interaction.
  • Needs: Underlying needs driving the behaviour.
  • Thoughts: Cognitive processes and interpretations.

Even just taking a moment to write things down in four different boxes is a useful exercise: it helps separate out feelings from thoughts, for example. Crucially, it helps you figure out what you need from the situation.

Combining approaches

Integrating Transactional Analysis with DISC and FONT provides a comprehensive approach to understanding communication. It allows for the analysis of transactional states, behavioural styles, and underlying drivers in interactions.

Using the interaction between Donald Trump and a CNN reporter as a case study, included in the module materials, we can analyse it using all three approaches, and then synthesise our findings.

  • Transactional Analysis: Trump’s defensive responses may represent a crossed transaction when the reporter’s questions come from an Adult state, but Trump responds from a Parent or Child state.
  • DISC Model: Trump’s behaviour typically aligns with Dominance (D), showing assertiveness and control. Under pressure, this may shift to more aggressive or defensive actions.
  • FONT Framework:
    • Feelings: Trump might feel threatened or cornered, while the reporter might feel frustrated by evasive answers.
    • Observations: Trump’s body language, tone, and choice of words is uncharacteristically defensive in response to the reporter’s persistence and questioning style.
    • Needs: Trump may need to maintain control and credibility, while the reporter needs truthful information.
    • Thoughts: It’s impossible to know what each party is thinking, but during the reporter’s persistent questioning, it’s clear that Trump isn’t sure how to deal with him, and is thinking on his feet.

Conclusion

Learning about Transactional Analysis has helped me realise the importance of maintaining complementary transactions for effective communication under pressure. This means responding from the appropriate transactional state to keep interactions aligned and avoid misunderstandings.

Although DISC is of questionable value, what is helpful is recognising and adjusting to different behavioural styles. We can recognise these in ourselves, and also in others; this can significantly enhance communication. For instance, when dealing with a Dominance (D) type, providing clear and concise information can help maintain a constructive dialogue.

Using the FONT framework allows us to address the underlying needs and thoughts of all parties involved, leading to a more empathetic and effective interaction. I’ve certainly found this helpful when dealing with conflict in the workplace.

References

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