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Weeknote 41/2020

Traffic cones in a large puddle

This week has been much like last week — busy, somewhat fraught, and involving lots of thinking about the future. It’s been typical autumn weather, with bright sunshine one moment and a torrential downpour the next!


I applied for a role at the Wikimedia Foundation entitled Director of Product, Anti-Disinformation after a few people I know and respect said that they thought I’d be a good fit:

The Wikimedia Foundation is looking for a Director of Product Management to design and implement our anti-disinformation program.  This unique position will have a global impact on preventing Disinformation through Wikipedia and our other Wikimedia projects.  You will gain a deep understanding of the ways in which our communities have fought disinformation for the last two decades and how this content is used globally.  You will work cross-functionality with Legal, Security, Research and other teams at the Foundation and imagine and design solutions that enable our communities to achieve our Vision: a world in which every single human being can freely share in the sum of all knowledge.

As a result, I ended up writing about my issues with Twitter’s attempts at anti-disinformation in the run-up to the US Presidential election.

On Friday evening, a recruiter for a different global product director role got in touch seemingly slightly baffled that I’d applied for it, given my career history and credentials. I suppose it’s easy to undervalue yourself when various people chip away at your self worth over a period of months during a pandemic.


I’m very much enjoying working with Outlandish at the moment. It’s particularly nice to work alongside people who not only work openly and co-operatively, but are genuinely interested in improving communication, trust, and empathy within their organisation.

During October, due to my commitment to a four week Catalyst-funded discovery programme with nine charities, I’m only working with Outlandish the equivalent of one day per week. However, from November to January, I’ll be spending half of my week (2.5 days) divided between two things:

  1. Helping them productise existing projects, and training/supporting new ‘product managers’ (although that role will look slightly different initially)
  2. Working on helping them expand their ‘Building OUT’ programme which stands for Openness, Understanding, and Trust.

One of Outlandish’s values is that they are ‘doers’, meaning that the space between verbally proposing something, gaining the consent of colleagues, and getting on with it is really short. It’s so refreshing, and meant that on Friday I was able to publish the MVP of a playbook using existing Building OUT-related resources.


On Thought Shrapnel this week I published:

Here, I published:


Other than the above, I’ve been making final preparations for a milestone birthday for my wife, Hannah, next week. I’ll reach the same age as her in a couple of months’ time, so at the start of 2020 we’d begun to draw up plans to celebrate both birthdays. Those plans went out of the window due to COVID-19, so I’m trying to make the day as nice as possible, with an eye on a belated celebration later.


Image of traffic cones in large puddle at Morpeth, UK.

NVC and FONT

This week, for various reasons, I’ve been finding out more about Nonviolent Communication, or ‘NVC’ for short:

NVC theory supposes that all human behavior stems from attempts to meet universal human needs, and that these needs are never in conflict; rather, conflict arises when strategies for meeting needs clash. NVC proposes that people should identify shared needs, which are revealed by the thoughts and feelings surrounding these needs, and then they should collaborate to develop strategies and make requests of each other to meet each other’s needs. The goal is interpersonal harmony and learning for future cooperation.

Wikipedia

It’s a difficult thing to search for given, well, fonts, but yesterday Abi Handley gave me an overview of the FONT approach that Outlandish have taken from NVC, which stands for:

  • Feelings
  • Observations
  • Needs
  • Thoughts

Despite the order of this acronym, the aim is to acknowledge your own feelings, observations, and thoughts, and get to the needs you have in any given situation.

I don’t have much knowledge or experience with NVC, but found FONT very useful yesterday when it was important for me to push past what I was feeling to get to a solution/resolution. I simply opened my notes app, and wrote some bullet points under feelings, observations, and thoughts, before getting to needs.

I’m not sure how well it scales to really deep-seated issues we may face in life, but for nipping things in the bud that could escalate, I found FONT useful this week.


This post is Day 48 of my #100DaysToOffload challenge. Want to get involved? Find out more at 100daystooffload.com

Kettled by Big Tech?

Yesterday on Mastodon, I shared with dismay Facebook’s decision to impose ‘login via Facebook account’ on the Oculus range of products. If, like me, you have an Oculus VR headset, but don’t want a Facebook account, then your device is going to become pretty useless to you.

The subsequent discussion included a request not to share links to the Oculus blog due to the number of Facebook trackers on the page. Others replied talking about the need to visit such sites using Firefox multi-account containers, as well as ensuring you have adblockers and other privacy extensions installed. One person likened it to needing an “internet condom” because “it’s a red light district out there”.

I struggle to explain the need for privacy and my anti-Facebook stance to those who can’t just see the associated problems. Sexualised metaphors such as the above are illustrative but not helpful in this regard.

Perhaps a police tactic to contain and disperse protesters might serve as a better analogy?

Kettling (also known as containment or corralling) is a police tactic for controlling large crowds during demonstrations or protests. It involves the formation of large cordons of police officers who then move to contain a crowd within a limited area. Protesters either leave through an exit controlled by the police or are contained, prevented from leaving, and arrested.

Wikipedia

The analogy might seem a little strained. Who are the protesters? Do the police represent Big Tech? What’s a ‘demonstration’ in this context?

However, let’s go one step further…

[K]ettling is sometimes described as “corralling,” likening the tactic to the enclosure of livestock. Although large groups are difficult to control, this can be done by concentrations of police. The tactic prevents the large group breaking into smaller splinters that have to be individually chased down, thus requiring the policing to break into multiple groups. Once the kettle has been formed, the cordon is tightened, which may include the use of baton charges to restrict the territory occupied by the protesters.

Wikipedia

In this situation, the analogy is perhaps a little easier to see. Protesters, who in this case would be privacy advocates and anti-surveillance protesters, are ‘kettled’ by monopolistic practices that effectively force them to get with the program.

Whether it’s Facebook buying Oculus and forcing their data collections practices on users, or websites ‘breaking’ when privacy extensions are active, it all gets a bit tiring.

Which brings us back to kettling. The whole point of this tactic is to wear down protesters:

Peter Waddington, a sociologist and former police officer who helped develop the theory behind kettling, wrote: “I remain firmly of the view that containment succeeds in restoring order by using boredom as its principle weapon, rather than fear as people flee from on-rushing police wielding batons.

Wikipedia

It’s a difficult fight to win, but an important one. We do so through continuing to protests, but also through encouraging one another, communicating, and pushing for changes in laws around monopolies and surveillance.


This post is Day 35 of my #100DaysToOffload challenge. Want to get involved? Find out more at 100daystooffload.com

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