Tag: FE Week

The Increasing Significance of Social Media in the Learner Journey [FE Week]

The latest issue of FE Week features a supplement from City & Guilds. I’m consulting almost full-time with C&G until September, so I was delighted to be asked to collaborate with Bryan Mathers on this article (as well as the one I shared yesterday!)

Use social media platforms with your eyes wide open

With the exception of perhaps Snapchat, the extended moral panic around social media seems to be coming to an end. It’s therefore a good time to take stock of what the last ten years have brought us in terms of connecting with one another through technology – and how we might be best able to use social media for learning.

Interestingly, although new services pop up on a regular basis, it’s increasingly the case that social media incumbents quickly purchase their emerging competitors. For example, the messaging platforms WhatsApp and Instagram were purchased by Facebook, while Twitter has bought a whole host of smaller companies including TweetDeck and the video livestreaming platform Periscope. With the billions being spent in these deals, it’s worth remembering that there are a whole host of smaller, independent, open source alternatives out there that better respect your privacy (e.g. Telegram and Cryptocat).

Despite well-founded concerns around corporate and government surveillance when using social media platforms, there are nevertheless a number of unique opportunities that they provide. We should use these platforms with our eyes open, and encourage learners to do likewise. The following three advantages of social media presuppose teaching in a way that includes social media as part of the everyday learner journey.

1. Access to expertise

With the best will in the world, we as educators cannot be experts in everything we teach. One thing that social networks have brought us is the ability to follow the everyday work and contact people who, in previous generations, would have been inaccessible. Students can follow debates that public intellectuals and experts in a particular field are having today. This can lend a vibrancy and freshness to learning that textbooks and other ‘static’ media cannot provide.

This expertise can also be tailored. There are countless examples of experts leading and participating in Massive Open Online Courses (MOOCs). What’s more, many of these experts, particularly in the field of education, are incredibly generous with their time, interacting with both teachers and students around the world. Social media has truly democratised access to expertise.

2. Developing professional networks

The equivalent of the ‘little black book’ from days past can now been seen as the professional networks built by an individual. Professional social networking is often seen as the preserve of sites such as LinkedIn but, increasingly, we’re seeing this as more than merely a graphical front end on an email database. There are other, more nimble ways of communicating. For example, ‘tweetchats’ around a hashtag are a way to bring together people interested in the same topic for a short and intense period of time. The best known of these are #edchat (global) and #ukedchat (UK-specific) but there a whole host of these listed in this blog post. Some are subject/stage-specific.

Professional networks are important for teachers, but they’re extremely important for learners looking for their first job, or those attempting to move into their next job. In a time of funding pressures and a focus on employability, introducing learners to professional networks is an increasingly-important role for teachers. Learning is about both what you know and who you know, providing the opportunity to translate knowledge and skills into action.

3. Teacher automation

While a phrase such as ‘teacher automation’ sounds somewhat dystopian, one thing that technology is particularly good at is freeing humans from repetitive, routine tasks. For example, Sian Bayne and teachers on Edinburgh University’s E-learning and Digital Cultures MOOC created a ‘bot’ that was programmed to respond to very particular queries posed by students. Using the hashtag #edcmooc the bot responded in an ‘if this then that’ way to queries such as ‘When is the first assignment due?’

One of the biggest reasons teachers give for leaving the profession is administrative workload. If we can help mitigate that through the appropriate use of technology, then we should. Semi-autonomous agents (i.e. ‘bots’) provide one way in which we can shift our focus from routine and repetitive tasks towards thinking about learning in new ways.

Conclusion

From a ‘slightly odd’ thing to do ten years ago, social media has become one of the primary ways in which we interact with friends, family, peers, colleagues, and learners. The networks we use to communicate all have benefits and drawbacks, inbuilt biases and tendencies. However, the question is not whether we should use these platforms, but how.

The most forward-thinking organisations and institutions are thinking about the ways social media can simultaneously improve the learner journey, reduce teacher workload, and drive down costs. Doing so takes a change in mindset and having to learn new things, but as educators that’s exactly what we should be modelling to learners.

Image CC BY-ND Bryan Mathers

The Increasing Significance of Technology in Further Education [FE Week]

The latest issue of FE Week features a supplement from City & Guilds. I’m currently spending pretty much all my time consulting with them at the moment, so I was delighted to be asked to collaborate with Bryan Mathers on this article as well as another (which I’ll post tomorrow).

Can you adapt to a changing landscape?

It goes without saying that this is a time of unprecedented change in Further Education. This is perhaps most evident in changes around funding but, in addition, an increasing drive towards data-informed decision making means the whole landscape is changing. At times such as these, it’s easy to feel powerless and it’s tempting to fall back on what we know – the tried and tested. However, as Darwin pointed out:

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” (Charles Darwin)

Change is part of life. Sometimes it happens quickly, sometimes slowly. On some occasions it’s imposed, and at other times it happens organically. However change happens, we should be ready for it and use it to our advantage. In other words, depending on our stance towards it, the uncertainty that change provides can be viewed as either a problem or as an opportunity.

Particularly during times of change, technology is often presented as a panacea, a cure-all to the problems we’re facing. For example, there are possibly hundreds of solutions promising to ‘fix’ your issues around:

  • student retainment
  • efficiency savings
  • learner attainment

However, by itself, technology rarely provides a holistic solution or way forward. Rather, it is people and culture that drive change within organisations. Human agency remains key.

Technology is useful. There are certain affordances it provides that can greatly help us. These technologies are often those that we consider commonplace. For example, we (and especially students) take for granted the use of free instant messaging apps such as Snapchat, WhatsApp, and Instagram – or video conferencing tools such as Skype, Google Hangouts, and FaceTime. As the author and educator Clay Shirky states, “communication tools don’t get socially interesting until they get technologically boring.”

We don’t have to jump on the latest shiny technology, trying to retro-fit it into learning and teaching practices. Doing so is rarely beneficial. Instead, we should use increasingly-mature technologies to streamline and/or extend the core mission of educational organisations. One such example of this might be Open Badges. This is a global, interoperable system that allows for the trusted issue, exchange, and display of digital credentials.

Adaptability

There are many FE colleges – particularly in the North-East of England and Scotland – who have begun experimenting with Open Badges. The technology itself includes a built-in audit trail making verification easier, but the crucial difference between those using badges successfully and those not at all is organisational culture and people’s mindsets. Those places set up to embrace change understand that colleagues require at least two things to be successful when integrating any new technology:

1. Space to breathe – can colleagues ‘play’ with technologies without fear of an impact on their workload or professional identity?
2. License to innovate – will colleagues be sanctioned for stepping outside the status quo?

One of the most valuable things that educators can be given is time to reflect on their practice. For example, thinking about ways in which Open Badges can be used in a local context often acts as a ‘trojan horse’ for much wider professional conversations. At City & Guilds we’re using Open Badges as a conversation starter to think about the way we issue qualifications and credentials beyond 2015. All of us are faced with a changing landscape, and we can choose to spot opportunities as well as identify problems.

There’s no doubt that, whether it’s learning analytics, big data, badges, communications technologies, or something else, there will always be technological determinists as well as doom-mongers. Happily, the future is not fixed, it’s wide open. We can choose to adopt a playful, yet professional, stance towards technology – recognising it as a strand of equal weight with culture and people.

Images CC BY-ND Bryan Mathers

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